Shipping Policies and FAQs
Standard Shipping: Orders placed are shipped within 1-2 days of ordering due to high demand because of COVID-19.
Can You Ship the Product to Me Overnight and 2nd Day Air?
Currently because of high demand from COVID-19 if you make special arrangements (via email firstname.lastname@example.org or phone) we MAY be able to ship your order the same day via overnight methods but can not guarantee this service right now because FedEx, UPS, and US Postal Service are not meeting guarantees at this time.
Please note that Overnight and 2nd Day Air shipments shipped Thursday or Fridays before 2 PM EST will not be delivered Saturday or Sunday as UPS does not deliver packages those days. Note: UPS does not count non-business days, (Saturday and Sunday) in their transit time.
How Long Will it Take for Me to Get My Domestic U.S. Order?
All online orders are generally processed and shipped the same business day excluding holidays and weekends if the order is placed by 2 PM EST USA. Shipping is automatically calculated and shipping options are offered upon checkout.
We ship from Atlanta, Georgia, USA, and estimate between 2 to 5 days for the product delivery (after processing and shipment) depending on the shipping method (UPS, USPS). Please anticipate 7-30 business days for product delivery for International orders (after processing and shipment). Some country's customs offices may be slower than others to process incoming shipments. These estimates may be affected due to unforeseen inventory shortages and/or UPS / Postal Service delays.
Please Note: UPS does not count non-business days, (Saturday and Sunday) in their transit time unless the premium added service of Saturday delivery is added to the shipment and that has an additional fee.
*We ship from Atlanta, Georgia, USA. We are the star in the lower right-hand corner of the map. Look at the map to get an estimate of how long it will take for USPS Priority Mail or UPS service to reach you.
Do You Ship Internationally?
Yes, we ship all over the world from the USA. Shipping options are offered upon checkout depending on your country. Global Priority Mail can take from 7-20+ days to reach its destination depending on local customs officials. Customs are usually the main hold-up for shipping overseas. You will be responsible for any VAT, duty, or customs charges imposed by customs officials.
If you would like your package to be received much faster, please select UPS Worldwide expedited or Express when you check out from our store.
The customer is responsible for any duty, VAT, or local customs or destination charges imposed by customs officials in your country. These charges are out of our hands, and we try and minimize them as much as possible.
Have you shipped to my country before?
All European and EU (European Union) Countries order here.
All other countries order on this website.
** Due to Canadian Regulations, We do not ship Bed Bug Patrol or BenzaRid Products to Canada.
If you live outside any of the above-listed countries, email us at email@example.com and we will check into shipping requirements for your country. Additional charges may apply.
Why can't you ship BenzaRid or Bed Bug Patrol to Canada?
We have no control over this. Canadian Regulations require Canada Customs Offical to refuse BenzaRid or Bed Bug Patrol Products. The packages are returned to us by customs.
Do you accept mail orders and fax orders?
Yes, we do! Add products to your checkout and then print out the form, and fax, or mail checks (checks require 5-7 days to clear before shipment) or money orders.
Mail to: Nature's Innovation, Inc.
5317 Palmero Court
Buford, GA 30518 USA
Fax to: 678-889-4480
We recommend sending a money order and we will ship the same day of receipt if received by 2 PM EST. Send us an email so that we can look out for your order. For international orders, we require an International Money Order, payable in US$.
You may fax your order for a quicker response to:
*Mail Order Note: Checks may require up to 7 business days for the check to clear before the order will be processed and shipped. Money Orders will be processed and shipped within 24 hours of receipt.
For more information on ordering by mail or fax, check out our FAQs.
How much are shipping and handling?
Shipping and handling are automatically calculated upon shopping cart checkout. Enter your shipping address and the shopping cart will display the shipping options for you based on your location.
What does your packaging look like?
Our packaging is VERY discreet with no mention of the product or its use on the box or package. Your privacy is very important to us.
Our products are labeled according to FDA regulations for homeopathic drugs, registered with the FDA, and manufactured in our FDA registered facilities in the USA. The skin conditions our products treat can on occasion be embarrassing. We assure you that our products are delivered in plain packaging with only the company name, "Natures Innovation, Inc.", and return address on the outside. There is NO mention of the product within in an effort to protect your privacy.
Have more questions? Send us an email at firstname.lastname@example.org.
At this time we do not ship any Bed Bug Patrol products or BenzaRid products to Canada due to Canadian regulations.
We also do not ship our EPA-registered Crawling Insect Dust to California, New York, Florida, Michigan, or Louisiana due to state regulations.